Yemi Akisanya

Biography

Yemi Akisanya has spent his 20+ year career answering one question: What does it take for people to do the best work of their lives? Born in Chicago and raised in Lagos, he learned young that culture shapes everything. Today, as Vice President of Culture and People Experience at Axon, he leads a global strategy that ties belonging to high performance in service of a mission to protect life. He has transformed cultures on four continents, teaches MBA students, and serves on boards advancing economic opportunity. To thousands, he is proof that how we treat people is strategy. Culture, he says, is not a passport. It's a perspective.

Sessions

1. Closing the AI Trust Gap in CX

   Thu, Nov 5, 1:00 PM – 1:40 PM CT

   Track Artificial Intelligence

   Customer-facing AI is scaling fast. Trust is becoming the limiting factor. In this fireside chat, Zendesk Chief Legal Officer Shana Simmons breaks down what it takes to build AI that customers and frontline teams will actually adopt, built around three requirements: mandatory transparency, operational explainability, and real accountability. For technical leaders deploying AI in high-stakes customer moments.